Answers to Frequently Asked Questions
GENERAL
Where Are You Located?
Arlington Heights office - 1114 N. Arlington Hts. Rd.
Lake County Office - 400 Peterson Road Libertyville, Il 60048
Chicago Office - 5216 W. Lawrence Ave. - We have an office in the Copernicus Cultural and Civic Center, the old Gateway Theatre, just off I-90 at Lawrence Ave. Our office is on the first floor, Lawrence Avenue side of the building.
What Are Your Hours?
Arlington Hts. office is open Monday-Friday 8:30-4:30 and Saturday 9:00-2:00
Libertyville office is open Monday-Friday 8:30- 4:30
Chicago office is open Monday, Tuesday, Thursday, Friday 9:30-2:30
Why Can’t I Log Into the MLS?
There may be many reasons why you cannot get into MLS – if you give us a call we can help you through the issues.
Here are some things to think about:
- Did you forget to pay a bill? Or did you just pay a bill? Some of MLS’s programs take 24 hours to download the active information
- Did you type in your password correctly? Did you use all caps?
- MLS may be down.
How Do I log Into www.RANWC.com?
On the homepage, you want to input your username and password. Your username is your agent/member ID #, and your password is your last name in all caps (Please note if your last name is longer than 8 characters, only enter in the first 8 letters). You have the option of changing the password once there.
MEMBERSHIP
How Do I Change My Information?
You may use our “change information form” which is found on our website or simply write down what needs to be changed, along with your agent ID number, and fax it to us.
Lake County 847-816-7292 fax
How Much Does it Cost to Join RANWC?
There are a lot of variables to joining the association. All of our prices can be found on our website after logging in by clicking on the Membership tab or by calling a RANWC office and speaking to our membership department at 847-506-5002.
Where Can I Find RANWC Membership Applications?
All applications are on the main page of the website (www.ranwc.com ) under the membership tab.
What Paperwork is Necessary to Join RANWC as a Brand New Member?
A membership application (signed by the Designated REALTOR® of the office), a copy of the 45-day permit (or license with that office) and appropriate payment payable to RANWC.
I’m Transferring from Another Association, What do I Need to Do?
We will need the 2 page membership application signed by the Designated REALTOR®, a copy of the 45-day permit (or license), letter of good standing from previous association and transfer fee (located on our website in the Administrative Manual after logging in as a member).
Do I Need to Take the New Member Orientation?
If you have transferred from another association and have taken their orientation recently, no. If you are brand new to RANWC (and not from another association), then you have to take orientation within 90 days of joining.
What if I Can’t Make Orientation?
Call as soon as possible to reschedule. All members are required to attend.
I’m Transferring to a Different Office, What do I Need to do?
If the new office is also a member of the association, we will need the transfer form (found at www.ranwc.com) signed by the Designated REALTOR®, copy of the 45-day permit (or license) and a $75 transfer fee payable to “RANWC”.
If the office is in another association, we will need a copy of the drop form (same as transfer form) signed by the Designated REALTOR® and a copy of the signed off license in order to cancel membership with RANWC.
My Office has a New Address, What Should I Do?
The Designated REALTOR® will need to fax over a copy of the letter that was sent to IDFPR informing them of the office’s new location.
I Would Like to Sign Up for an MRED Class?
In order to sign up, you would need to call the MLSNI training department at 630-955-2754. The classes are held in our offices but the registration is done by MRED. A list of courses may be found on our website under “education”.
My Listing Has the Wrong picture, Who Do I Talk to About That?
You will need to call MLSNI at 630-955-0011 and speak to the photo department.
How Do I Change my Email Address and/or Personal Number Phone Number on my Listing?
You may use our “change information form” which is found on our website or simply write down what needs to be changed, along with your agent ID number, and fax it to us.
Arlington Heights 847-253-8145 fax
Libertyville 847-816-7292 fax
I Have a Question About MRED’s Rules and Regulations, Whom do I Call?
MRED's Rules and Regulations has a direct phone number for all questions. Their number is 630-955-0011 ask for "rules and regulations".
How Do I Log into the MRED?
To log in to MRED, you need your agent id# and password. If you have forgotten one or both of these items, please call us at 847-506-5002.
I Am a New Agent. When Can I Get my Keycard?
Once you have been given your agent id #, you may call any of our offices and make an appointment 24 hours in advance to pick up your Display Key.
My Keycard and/or Cradle isn’t Working.
You’ll need to call the Supra support # on the back of your display key. The number is 1-877-699-6787. Please be aware that you have a “display key” and NOT a “Supra key”.
How Much Does it Cost to Lease a Keycard?
Please note, you will also have to pay a separate fee to RANWC. Annually the fee is $30.00 (starting in October). The fee is prorated monthly thereafter.
Can I Pay my Supra Bill through RANWC?
No. All Supra payments must go to Supra. If you have questions about your bill, call the number on the invoice and follow the prompts for the "Display Key", not the "Supra Key".
My Display Key Isn't Working. Who Can Help Me Fix it?
Call the support number on the back of your Display Key. If there is a problem that is unable to be fixed, Supra will give you a reference number. Bring the reference number and your defective key into the Association to exchange it for a new Display Key.
I Need to Lease a Supra Display Key. What Do I Need to Do and When Can I Come in to Pick it Up?
Call RANWC at 847-506-5002 and make an appointment the day before you would like to pick up your keycard. We’ll need to have your name, agent #, whether or not you wish to purchase lost/stolen insurance($25 annually), what 4-digit pin you would like for your key, and when you would like to pick it up (between 9am-4pm Monday-Friday in Lake Villa and Arlington Heights, between 10am-2pm on Monday, Tuesday, Thursday, Friday in Chicago, and Saturday from 9:30am – 1:30 pm in Arlington Heights).
My Cradle Isn’t Working. What Should I Do?
Call the Supra support number on the back of your Display Key. If it is broken, Supra will give you a reference number. Bring your defective cradle and reference number in to the Association to exchange it for a new cradle.
What Phone Number Can I Call to Talk to Supra Directly?
The number to reach Supra is on the back of your keycard. (877-699-6787).
I Need to Show Properties in or Near
Call in at least the day before so we can send your information to the correct association. An hour after you call in, you should be able to call the KIM Voice Update number (888-968-4032) located on the back of your keycard and follow the prompts for the
Your update code will be valid for one month from the Update number located on the back of your keypad (for example: if the Update number is 5, you will need to renew your update code on the 5th of every month).
How Much are SUPRA Lockboxes and Where Can I Purchase Them?
Give us a call at (847-506-5002) for current pricing. They are available at either our